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Version: 6.0

Editing Incidents

This article discusses the capabilities for editing incidents. It describes how to modify data for both individual and groups of incidents, as well as the process of quickly managing their status within a workflow.

Editing a Single Incident​

To edit a single incident:

  1. Click the button on the right side of the incident card

Incident edit

  1. In the modal window that appears, make the necessary changes

  2. Save the changes by clicking Save

Editing Multiple Incidents​

To edit multiple incidents:

  1. Select incidents by checking the checkboxes in the left part of the cards of the required incidents

  2. Click the Edit Incidents button

  3. In the modal window, change the common fields of the selected incidents:

Incident edit modal

  1. Save the changes by clicking Save

Changing Status​

To change the status of the workflow:

  1. Expand the incident card. Buttons for changing the incident status will be displayed in the right part of the card according to the workflow settings

Incident status change

  1. Select the desired transition

  2. After changing the status, the change history will be displayed in the History section on the right side of the incident card:

Status change