Configuring the Incident Card
General Description
The incident card view can be configured in the SAF module settings section. To do this, go to Main menu
- Module Settings
- Incident Manager
- Card
.
In the settings interface, you can configure the displayed fields. By default, the incident card contains the following fields:
- Severity
- Status
- Reviewer
- Related incidents
Configuring System Fields
All fields except status can be edited.
- For the
Severity
field, you can configure the list using a dynamic query. For details, see the Dynamic Filters section - The
Status
field cannot be configured - The
Reviewer
field can be edited in the interface as follows:
- The
Related incidents
field in the card only configures whether to display the table with related incidents in the incident card. If you need to remove related incidents from the interface, disable theDisplay in Incident Card
checkbox
Creating New Fields
To create new fields in the incident card settings interface:
- Click the
+
button - Fill in the parameters for the new field
Parameters:
Group Type
- field category (Mandatory
,Meta
,Participants
,Additional
). TheSystem
type includes only pre-installed fieldsField Name
- name of the new fieldField Identifier
- system name of the new fieldDisplay in Incident Card
- whether to display the new field in the incident cardDisplay as Filter
- whether to display the new field as a filter for searchField Type
- data type of the new field, (available types are listed in the Available Field Types section)Default State
- default value
- Click the
Save
button
Now, when creating an incident, the card will contain the new field.
Available Field Types
- Number
- Date and Time
- Text
- Multiline Text
- Markdown
- Multi-select
- Select
Dynamic Filters
For fields of type select
and multi-select
, it is possible to use not only predefined values but also dynamic options
. To configure this, you need to specify a search query and time parameters, as well as the fields whose values will be used as the filter’s key and value.
Editing Existing Fields
To edit a field parameter:
- Select the field from the list and click on it
- The parameter editor for the selected field will appear on the right; make the changes
- Click the
Save
button
Deleting Fields
To delete a field, click the ×
button next to the field name. In the dialog box that appears, confirm the action by clicking the Delete
button or cancel the action by clicking the Cancel
button.