Setting Up Criticality Levels

The default criticality levels may not be sufficient to describe all possible incidents, so there is an option to set your own settings for a specific criticality level or add a new one.

To do this, follow these steps:

1. Go to Menu - System Settings - Developer Console.
2. Enter the following in the console:

   GET .sm_settings/_search
   {
     "query": {
       "match": {
         "_meta.id": "incident-manager-settings"
       }
     }
   }

As a result, the Incident Manager settings document will be displayed:

1. Copy the _id of the index displayed in the query results.
2. Copy the entire _source body and create a PUT request to modify the settings. The criticality level settings are located under this key - editFields.severity.values:

PUT .sm_settings/_doc/<copied _id value>
    <...>
    "editFields": {
    "severity": {
        "runame": "Criticality",
        "multiedit": true,
        "values": [
            {
                "color": "#DC4E41",
                "textRu": "Alarm",
                "text": "Alarm",
                "value": "3"
            },
            {
                "color": "#F8BE32",
                "textRu": "Warning",
                "text": "Warning",
                "value": "2"
            },
            {
                "color": "#65A637",
                "textRu": "Normal",
                "text": "Normal",
                "value": "1"
            },
            {
                "color": "#6092C0",
                "textRu": "Information",
                "text": "Information",
                "value": "4"
            },
            {
                "color": "<Color>",
                "textRu": "<Name>",
                "text": "<Name>",
                "value": "<Order Number>"
            }
        ]
        <...>
    }
}

5. Execute the request with the new parameters.

Now, a new criticality level with the specified name and color will appear in the Incident Manager.