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Setting Up Active Actions

To configure active actions, go to Module Settings - Incident Manager - Active Actions.

Creating Active Actions​

Creating active actions for incidents and aggregations is the same. You can create one active action and use it for both aggregations and incidents. To create a new active action, click the "+" button to add. This will open the form for creating a new active action.

Setting up active actions

To create an active action, follow these steps:

  1. Select the active action script.
  2. Enter the basic action fields. These can be from the Additional Fields of the incident or from the Comparison Fields of aggregations. Note that these fields will determine whether the action can be performed for this incident or aggregation. If the specified fields are not present, the action will not be available for the specific entity.
  3. Enter additional fields. To add them, click the "+" next to the "Additional Fields" header and enter the field name and its value. The field value also supports tokens for additional fields and comparison fields in aggregations.