Service Details

The service details card presents data for analyzing its state and dynamics, as well as related objects (metrics and services).

On the card, the user can:

• assess the service state with current data
• analyze incidents and degradations
• go to diagnostic tools
• evaluate the impact of dependencies on service state

Card Interface

Main areas on the card:

1. Service state
2. Service actions
3. SLI and trend
4. Service state timeline
5. Service parameters
6. Connections and metrics

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Service State

The pie chart displays the aggregated service state.

Health value - percentage value showing the overall service state for the selected time interval.

info

Service state is a numerical and categorical assessment of how well the service meets expectations.

State Categories

State	Description
Unknown	Health calculation has not been performed previously or there is no data to calculate the state.
Normal	Service behavior meets expectations.
Risk	Minor deviation from expected behavior, but the monitored object still functions without impacting consumers.
Warning	Deviation from expected behavior requiring attention. Degradation of the monitored object affects consumers.
Critical	Degradation of the monitored object with maximum impact on consumers.
Faulty	The monitored object has completely stopped functioning. Complete functionality failure.

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Service Actions

The service card has several buttons with a set of actions.

• Health Model - transition to the page with the service dependency tree for this model (see Health Model section)
• Root Cause Analysis - transition to the page for identifying the time and cause of service errors (see Root Cause Analysis section)
• Investigation - transition to the page for building a new investigation to identify service errors and problems (see Investigation section)

On the model view page, an additional service editing button appears, which contains the following actions:

• Edit - transition to the service editing page
• Delete - delete the service

In the service card located on the "Health Model" page, the main buttons change and another one is added.

Saved Research - transition to the page with a list of investigations, with pre-filled Model and Service filters. This button is displayed only if there are investigations for this model and service.

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SLI and Trend

The SLI block displays the service availability percentage for 4 time intervals (1 hour, 24 hours, 7 days, 30 days).

The trend shows the change in service state at the end of the time interval relative to its beginning.

Time Interval

The user can select a time interval for service statistics from 5 possible options:

• 1 hour
• 6 hours
• 24 hours
• 7 days
• 30 days

The selected range affects the following elements:

• service state
• trend
• service state timeline
• Summary column in the Connections and Metrics table

By default, the Last 24 hours time interval is selected. Statistics data is automatically updated every 5 minutes.

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Service State Timeline

The state timeline displays the distribution of states over a specific time range. This helps to see the duration and sequence of states the service was in.

Block step:

Interval	Step
1/6/24 hours	1 minute
7/30 days	1 hour

Service Parameters

This block displays service metadata.

Field	Description
Model	Model name to which the service is bound
Owner	User who created the service
Date of creation	Service creation date
ID	Unique identifier
Date of update	Last update date

When synchronizing the model with Inventory, a block with data from Inventory appears in the service parameters.

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Connections and Metrics

The block displays a table of objects affecting the service state.

Filtering

The table can be filtered using the Search input field or the Connection Object filter.

Sorting

The table can be sorted by the Name and Connection Object fields.

Columns

Column Name	Description
Health Score	Numerical assessment of service health state.
Name	Service name.
Metric Count	Number of metrics connected from another service (displayed only for Service Metric object type).
Connection Object	Type of object connected to the service.
Summary	Diagram showing the object state and dynamics of change over the selected time interval.

Connection object can be of three types:

• Metric - Metric connected to the service
• Service - Connected service
• Service Metric - Connection to another service's metric

Element Actions

Actions for transitioning are provided for each table element. The transition type depends on the object type.

• Metric - link transition configured in the metric (if no link exists, the button is not displayed)
• Service and Service Metric - transition to the investigation creation page

Clicking on a row transitions to the metric configuration page or service view page.