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Version: 5.0

Configuring the Incident Card

General Description​

The incident card view can be configured in the SAF module settings section. To do this, go to Module Settings - Incident Manager - Incident Card.

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In the settings interface, you can configure the displayed fields. By default, the incident card contains the following fields:

  • Comment
  • Criticality
  • Responsible
  • Status

Creating New Fields​

To create new fields in the incident card settings interface:

  1. Click the + button
  2. Fill in the parameters for the new field alt text

Parameters:

  • Group Type - field category (Mandatory, Meta, Participants, Additional). The System type includes only pre-installed fields
  • Field Name - name of the new field
  • Field Identifier - system name of the new field
  • Display in Incident Card - whether to display the new field in the incident card
  • Display as Filter - whether to display the new field as a filter for search
  • Field Type - data type of the new field, e.g., Number
  • Default State - default value
  1. Click the Save button

Now, when creating an incident, the card will contain the new field.

Dynamic Filters​

For fields of type select and multi-select, it is possible to use not only predefined values but also dynamic options. To configure this, you need to specify a search query and time parameters, as well as the fields whose values will be used as the filter’s key and value.

Editing Existing Fields​

To edit a field parameter:

  1. Select the field from the list and click on it
  2. The parameter editor for the selected field will appear on the right; make the changes
  3. Click the Save button

Deleting Fields​

To delete a field, click the × button next to the field name. In the dialog box that appears, confirm the action by clicking the Delete button or cancel the action by clicking the Cancel button.